Shipping policy
An order on marvelous-wolle.de can only be delivered to a delivery address that is within the delivery zones (delivery countries) in the table below. Our shipping partner DHL and the local post office in Switzerland ensure that your order arrives safely.
After we have received the order, the ordered goods will be packed as soon as possible. The package is then handed over to our logistics partner. We will automatically send an email to confirm shipping. The message contains the tracking code or the tracking number (hyperlink) with which the shipping status can be tracked. Please note that after you have received the shipping confirmation, it can take up to 24 hours before the package can be viewed via tracking at the logistics partner portal.
Sending digital products (instructions, e-books, etc.)
Digital products (e-goods) do not require physical shipping and are delivered to customers online - the buyer receives an email notification with a link to download (download) the purchased item. The download is free of charge 1x within 4 weeks, calculated from the date of purchase.
Shipping costs or delivery of merchandise (wool, accessories, etc.)
In order to be able to guarantee the fastest possible uncomplicated shipping, but also to accommodate our customers, we work in the interest of your wallet with proportionate flat rates for the shipping costs.
Shop pickup
during the opening hours of the wool shop
Monday to Friday 10:00 a.m. to 6:00 p.m
Shipping (Default)
Order value (gross, excluding shipping costs)
shipping fee
within Germany
up to €38.99
€4.99
from €39.00 to €78.99
€3.99
from €79.00
free / free
Delivery time Zone 1 - EU
2 to 8 business days depending on the delivery service
Austria, Belgium, Czech Republic, Denmark, France, Netherlands, Poland
€14.70
Delivery time zone 1 - non EU
2 to 8 business days depending on the delivery service
Switzerland
€22.80
Delivery time zone 2 EU / non EU
2 to 8 business days depending on the delivery service
Italy, Spain, Sweden, United Kingdom (England)
€14.80
delivery times
We're processing your order as quickly as we can.
Our packaging and shipping time is usually around 1-2 working days if the goods are immediately available. In exceptional cases (e.g. in the run-up to Christmas), there may occasionally be delays that are related to an increased volume of orders. However, please assume that we will do everything humanly possible to fully meet your wishes. If you have any questions, we are always happy to help.
delivery
Deliveries are made from Monday to Saturday, with the exception of all public holidays in Germany, Austria and Switzerland. DHL or the local post office in Switzerland will contact you by email, also in the event that you would like to select delivery to a branch, delivery to a neighbor or a storage location.
If you have any questions about shipping and delivery, you can contact us during opening hours. We are glad to help you.