Wool, yarns, needles & accessories for your passion

We understand that you are looking forward to your order and would like to have it in your hands as soon as possible. We will, of course, do our best to pack your order promptly. This usually takes 1-2 working days from the time you place your order. Orders received after 6 p.m. will be processed starting the following working day. As soon as your package is ready for dispatch, we will hand it over to DHL and you will receive a shipping email with a tracking code. The estimated delivery time within Germany is 2-4 working days. Please note that there may be an additional processing time of one to two days, especially around public holidays, as warehouses and parcel services are particularly busy during this time. For delivery times to other countries, you can find all the important information under the Shipping and Delivery section or in the footer of our homepage.

If your package arrives damaged or with postal tape, please inform us briefly by email, as DHL often delays notifying us in such cases.

In case of damage, you have the following options:
1) You can refuse delivery and have the package noted as damaged. We recommend this option as our priority.
2) If you pick up the package from a branch or shop, please open it on site if possible and check the contents so that you can report any damage on the spot if necessary.

Important! In any case, document the condition of the package with photos and report the incident immediately to DHL's customer service. Keep the packaging and contents, as they may be needed for damage assessment.

Please note: DHL's transport insurance only applies if the damage or missing goods can be clearly proven. In this case, we will send you new goods or refund your purchase price. Please keep the packaging and contents until the matter is resolved.

Please read the Return Policy section for more information. You'll also find this link at the top of our homepage as an image and again at the very bottom of the footer.

Orders can be canceled by emailing info@wunderbar-mhl.de until 9 p.m. on the day of the order. After that, our processes are fully automated, so they cannot be stopped. If you place your order after 9 p.m., the cancellation period will run until 9 p.m. the following day.

If you have a problem with your order, you can file a complaint up to 6 months after purchase. Please send us an email to info@wunderbar-mhl.de with a brief description of the problem, your order number, and clear images of the affected items. We will review your complaint and usually forward it to the manufacturer to work together to find a suitable solution.

We would like to kindly inform you that we are unfortunately unable to process individual requests for batches or lots. Since our warehouses are located at three different locations in Germany, we unfortunately do not have the personnel capacity to specifically select specific batches for individual requests.

In the past, we've tried offering this service and setting aside extra stock for customers. Unfortunately, we found that a significant portion of inquiries didn't result in a purchase, which tied up a lot of additional time and resources for us.

In order to continue to ensure smooth service for all our customers, we have therefore decided to no longer process inquiries about specific batches. We hope you understand this decision.

We generally ship all balls from the same batch when placing an order. Should this not be possible, we will contact the customer in advance. To ensure a speedy process, please provide your phone number during checkout.

We always strive to respond to our customers' inquiries as quickly as possible; therefore, our customer service is staffed by a member of staff on weekends and public holidays. This does not apply to the Christmas holidays. We are happy to answer all questions by email at: info@wunderbar-mhl.de . Please always include your order number in the subject line to speed up the process.

It often happens that the address information entered during checkout is incomplete, often due to the use of autofill functions. To ensure we can ship your order promptly, it would be best if we could contact you briefly by phone.

After we receive your order, you'll receive a separate email from us with a link to your free manual. You can easily download and print it out if needed. We hope you enjoy trying it out!